Job Description

Job Description

Job Description

We are seeking a skilled Customer Service Representative (Call Center experience) bilingual candidate (Spanish Speaking). to join our client’s team, one of the US’s largest Security companies.

Job description

Qualifications:

THIS IS A REMOTE POSITION!! We are open to review resumes from applicants located in either of these states: FL, IN, KY and OH.

PLEASE SUBMIT YOUR TOP 3 CANDIDATES ONLY!!!

• Call center experience preferred.
• Excellent communication skills.
• Basic knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
• Candidates can be selected to work any of the below listed shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am

Responsibilities:

• Responsible for monitoring and dispatching proper authorities for residential and commercial alarms and contacting appropriate responsible parties. Monitors MAS system for alarm signals and responds to alarms using the Candidates are required to provide their own equipment for this role.
• All Candidates must have:
• Internet Service (cannot connect via WIFI)
• Core i3 with 16GB of RAM
• Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Acceptable Specifications:

• I3 processor (minimum of 16GB RAM)
• I5 processor (minimum of 8GB RAM)
• Ryzen 3 or higher (minimum of 8GB RAM)
• AMD (minimum of 8GB RAM)

Non-Acceptable Specifications:

• I3 processor (with 8GB RAM)
• Intel N95
• Athlon Silver
• Pentium
• Celeron
• Chromebooks or MacBooks

Comments/Special Instructions

Attached Documentation:

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About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

Company Description

Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

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