Job Description

Why USAA?Let’s do something that really matters.

We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Associate Property Claims Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Relocation assistance is not available for this position.

The Opportunity

We are currently seeking dedicated professionals to work in our Phoenix office for future claims adjuster opportunities in 2024 . Work schedules will vary and may include some weekends. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

As an Associate Claims Contact Center representative you'll work within guidelines to investigate, evaluate, negotiate, and adjust low complexity property i nsurance claims presented by or against our members. You will focus on initial contact of property First Notice of Loss (FNOL) claims and respond to status inquiries from various parties. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

What you'll do:

• Acquire and apply basic knowledge of property insurance coverage to document First Notice of Loss claims by obtaining relevant information for effective claim investigation. Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.

• Create loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling.

• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.

• Resolve status inquiries and, when necessary, routes to handling adjuster.

• Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels.

• Apply strong time and call management skills in assisting members with insurance needs.

• Embrace continuous improvement and development through coaching and collaboration with manager and team members.

• Support workload surges and catastrophe operations during designated catastrophic events.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, fax and email to process information for claims

• Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment

• Successful completion of a job-related assessment is required

• Acquire an insurance adjuster license and applicable state registrations within 90 days of hire (USAA provides study materials and the training environment to assist you with the licensing exam)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• Bachelor’s degree

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $47,820 - $49,820 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

USAA offers Phoenix employees who reside in
designated service zones , a fully subsidized, reliable, safe, and
employee-centric transportation solution. The service zone includes all areas
connecting to   Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale.   This convenient service will transport employees from a designated park & ride location to the Phoenix Campus.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Tags

Similar Jobs