Job Description
Description:
The Advance Planning Counselor (APC) is a self-starter expected to achieve their target by selling pre-need arrangements and services. The APC serves families in a professional, caring and timely manner. Follow-up and generation of referrals from our families are integral to success and to establish a strong service relationship with families. The APC also develops relationships with the community.
JOB RESPONSIBILITIES
Lead Generation
· Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery and funeral arrangements and pre-need arrangements using company tools, processes and standards
· Obtains referrals from families served by the location by following up through visits with families after the service
· Remains flexible with schedule to achieve results; often works nights and weekends
Build Relationships with Families
· Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
· Responds to client inquiries in a timely, respectful, sensitive and professional manner
· Supports families in time of grief with acts of kindness
· Consistently builds relationships and works cooperatively with all funeral and cemetery staff
Requirements:Education
· High school education or equivalent
License
· Current state issued driver’s license with an acceptable driving record
· CA Dept of Insurance Limited Life License is strongly preferred but not required.
Experience
· Sales experience or one to two years industry experience or equivalent education
· Previous experience with Customer Relationship Management (CRM) systems is a plus
Knowledge, Skills and Abilities
· Basic computer and technology skills within a sales environment
· Ability to work well in a team, as well as independently
· Ability to work beyond “standard” hours as the need arises
· Good driving record
· Good work ethic
· Comfortable presenting in front of others
· Desire to help others
· Bilingual, knowledge of another language is a plus (Chinese, Spanish and Tagalog)
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