Job Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

An Operations Support Agent is responsible for reviewing documents, identifying key details and ensuring these documents are correctly uploaded to client accounts. This role is an entry-point position that will allow you a foot-in-the-door to a #1 Best Place to Work. From there, you will learn all you need to know to excel to higher level positions when you are ready.

At Achieve, we’re changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid or work from home roles and are strategically growing our teams to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

• Shift Details: Monday-Friday / 6:30am-3:00pm
• Starting Pay: $14.35/hour

What You'll Do:

• Review physical and electronic documents received on behalf of clients and creditors
• Perform necessary actions such as scanning documents, updating client information, or submitting customer service requests
• Fast-paced data entry using company database and other systems
• Exercise discretion and independent judgment concerning matters of significance
• Work various work streams throughout the day
• Collaborate with multiple departments to keep client information up to date and correct
• Follow protocol to ensure the protection of sensitive client information 

Qualifications

• Experience with computers and with the Microsoft product line (Word, Excel, Adobe, Outlook, etc)
• Ability to multi-task and produce quality work
• Adaptable to change in a fast-paced environment 
• Previous experience working in a remote (work from home) setting preferred
• Previous customer service experience setting preferred

Additional Information

Achieve well-being with:

• Hybrid and remote work opportunities
• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Virgin Pulse, Ginger Health Coaching, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet insurance for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

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